1. Know what you want. As the client, you are the one driving the process. Before speaking with contractors, spend time thinking about your goals for the project — what it might look like, the amenities you want, and so on. If you don’t know how to translate your goals into specific features or products, hire a design consultant or a design-build firm that can offer that service.
2. Investigate a contractor’s work history and work habits. Some contractors are specialists and some are generalists, so make sure their abilities are appropriate to your project. Take time to see their work firsthand, and look for three things: some similarity to your project, quality materials and workmanship, and consistent client satisfaction. Also, track small indicators that signal professionalism or a lack thereof. Are your phone calls returned in a timely manner? Are appointments and meeting times kept? Do company vehicles and/or dress code reflect pride and cleanliness?
Any contractor you hire will become part of your life for at least the duration of the project. Make sure you pick someone with whom you can communicate, and trust your gut if first impressions leave you feeling uneasy.
3. Set boundaries for the job site. Let the company know you expect routine precautions, such as employee background checks for anyone who will have access to your home. Also, establish some ground rules about parking, bathroom use, smoking, and other issues that might concern you.
4. Be aware of contract details. A contract should include start and completion dates, information on applicable building permits and fees (typically handled by the contractor, but legally your responsibility), a description of what products and services are to be provided by the contractor, payment terms, subcontractor issues (such as license and insurance verification and warranty of workmanship), and the consequences of default by either party. Default can include a contractor’s failure to pay subcontractors; the contract should exclude you from liability in the event that occurs. Also check the internet for the reviews.
